OZSKI FNQ Returns Policy
Do you pay for my return.
If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund*.
*Refunds not applicable on Sale items.
- Exchanges (full price items) -30 days from date of purchase
- Exchanges (sale items) -30 days from date of purchase
- Refunds (full price items) -30 days from date of purchase
In all cases, the returned items must be in their original condition, unless faulty.
Upon return of faulty goods, our returns department will assess and forward on to the manufacturer. If the item is being repaired under warranty, we will inform by email estimated date of completion. The repaired/replaced item will then be posted back to you free of charge. If the item is being refunded, we will process this as usual, ensuring to have your refund as quickly as possible after assessment.
What is the return policy for sale items?
We are more than happy to offer an exchange on sale items purchased on the site. However, please note that we do not allow refunds for change of mind. If the item is faulty, normal refund conditions apply.
How do I return an item?
If for any reason you would like to return your product to us please follow the simple steps below:
- Pack all items with a copy of your invoice in a secure carton/satchel or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
- Address your return to: OZSKI FNQ. 14 Eacham Rd YUNGABURRA QLD 4884.
- Visit your local Post Office and send to the labeled address. For security and peace of mind, we strongly suggest insured registered post as OZSKI.COM.AU is not liable for lost return parcels.
- OZSKI.com.au will then cover the cost of shipping your new product.
Do you pay for my return shipping?
If the returned item was damaged, defective or if we shipped you the incorrect item we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item. In the case of reimbursement of shipping, a receipt is required to be sent with the return.
If the returned item was what you ordered but turned out to be not exactly what you were hoping for (i.e. you weren’t happy with your choice of size, colour, style) then we ask that you pay for the cost of returning that item to us. We think that’s only fair. We will however cover the cost of shipping the new item back to you.
OZSKI YUNGABURRA FNQ
14 Eacham Rd, Yungaburra QLD 4884
Ph Mick 07 40953246 Mobile 0438 953246